Save & Convenient Delivery | 30-Day Return
Living
Bedroom
Dining
Bath
Pillows
Rugs
Blankets
Bedding

Frequently Asked Questions

FAQ

FAQ

Yes, you can request an exchange within our return period, provided the item is unused and in its original packaging. Please contact our support team to arrange the exchange process.
If your refund hasn’t arrived, please contact our customer support team with your order number. We will check the status and assist you promptly.
We accept returns within our specified return period. Items must be unused, in original packaging, and in resalable condition. Please review our full Return Policy page for detailed terms.
If your order has not yet been dispatched, we may be able to cancel it. Please contact us as soon as possible with your order details. Once dispatched, cancellation may not be possible.

Support Hours

You can reach us on chat from 9am-8pm CT, 7 days a week.

Our customer support team is available during standard UK business hours, ready to assist with orders, returns, delivery questions, and general enquiries to ensure a smooth and pleasant shopping experience.

Shipping and Delivery

Yes, we provide reliable delivery services across all regions of the United Kingdom.
Orders are usually delivered within 2–5 working days, depending on your location and demand.
Shipping costs vary depending on order size and delivery location. Final costs are shown at checkout.
Yes, once your order is dispatched, you will receive tracking details via email.

Returns

You can return eligible items within our return period, provided they are unused and in original packaging.
Simply contact our customer support team with your order details to begin the return process.
Return shipping costs may apply unless the item is faulty or incorrect.
Refunds are processed within a few working days after we receive and inspect the returned item.

Quick Ship

What is your policy for reorders and exchanges?

For more information – see our policies on our Shipping & Returns page here.